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Jardine (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit Jardine and use our website, www.jardineintelford.co.uk (“the website”), or enquire about and use our services.

We handle your personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy may be updated from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on this page.

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Information We Collect

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We may collect and process the following categories of personal information:

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1. Information You Provide to Us

This includes any personal details you knowingly provide via forms, email, telephone or other correspondence, such as:

• Name

• Address

• Telephone number

• Email address

• Any other information relevant to your enquiry

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2. Marketing Preferences

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Your preferences regarding receiving marketing communications from us.

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3. Email Activity

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Information relating to your interaction with our email communications (where applicable).

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4. Website Usage Information

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When you visit our website, we may automatically collect:

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• IP address

• Browser type

• Device information

• Browsing behaviour and pages viewed

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An IP address is a unique string of numbers assigned to your device and recorded by our web server when you access our website.

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5. Cookies

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We use cookies (small files stored on your device) to:

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• Recognise you on return visits

• Remember your preferences

• Improve your browsing experience

• Monitor website performance

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You can delete or manage cookies through your browser settings. Further guidance is available at www.aboutcookies.org.

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6. Information from Third Parties

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We may supplement the information we collect with publicly available information from third parties to assist in providing our services. This may include additional contact details or geodemographic information.

If we receive data from third parties, this may include (but is not limited to):

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• Name

• Address

• Contact details

• Marital status

• Date of birth

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How We Use Your Information

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We will only use your personal data where permitted by law. The lawful bases for processing include performance of a contract, legitimate interests, consent, and legal obligation.

We use your information to:

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1. Provide Our Services

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To process your enquiry and deliver the services you have requested.
Lawful basis: Performance of a contract.

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2. Manage Our Relationship with You

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To maintain accurate records and keep you informed about our services.
Lawful basis: Legitimate interests and legal obligations.

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3. Marketing Communications

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• By post or telephone: Legitimate interests (you may opt out at any time).

• By email or SMS: Consent (you may withdraw consent at any time).

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4. Personalise Website Content

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To tailor content and improve user experience.
Lawful basis: Legitimate interests.

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5. Competitions and Promotions

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To administer prize draws and competitions.
Lawful basis: Performance of a contract or legitimate interests.

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6. Market Research

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To better understand customer needs and improve services.
Lawful basis: Legitimate interests.

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7. Case Studies and Testimonials

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To create case studies (only with your permission).
Lawful basis: Consent.

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8. Business Administration

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To manage financial planning, governance, compliance and operational requirements.
Lawful basis: Legitimate interests and legal obligations.

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Sharing Your Information

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We may share your personal data in the following circumstances:

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• With external identity verification agencies (these searches will not affect your credit record).

• With third-party service providers for marketing communications (e.g. direct mail, email or digital advertising). They will not use your information for their own purposes.

• Where required by law or regulatory obligation.

• With intermediaries or introducers, where relevant to your enquiry.

• With other members of our group for corporate governance and audit purposes.

• Where you have provided explicit consent.

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We will never sell your personal data.

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Data Retention

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We retain personal data only for as long as necessary to:

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• Fulfil the purpose for which it was collected

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

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If you inform us that you do not wish to be contacted, we will retain minimal information necessary to ensure your preferences are respected.

Retention periods may vary depending on the nature of the service provided and applicable legal requirements.

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Your Rights

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Under data protection law, you have the right to:

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• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Restrict or object to processing

• Request data portability in a machine-readable format

• Withdraw consent at any time (where processing is based on consent)

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To exercise any of these rights, please contact us using the details provided on our website.

If you believe we are not processing your information correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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Data Security

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We are committed to safeguarding your personal information.

All data collected via our website is encrypted and transmitted through secure environments. We maintain robust technical and organisational security measures to protect customer data against unauthorised access, loss, misuse or alteration.

Please note that email transmission over the internet is not completely secure. While we take reasonable precautions, we cannot guarantee the security or confidentiality of information transmitted by email.

We reserve the right to monitor emails sent to and from our systems to ensure compliance with internal policies and to protect against unlawful activity.

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Third-Party Websites

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Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for their content or data practices.

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Website Availability & Intellectual Property

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We take reasonable steps to ensure our website remains accessible, but we cannot guarantee uninterrupted availability. We may suspend access for maintenance or updates.

All website content, including text, images and layout, is protected by copyright. Reproduction without prior written consent is prohibited except for private, non-commercial use.

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Changes to This Policy

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We reserve the right to amend this Privacy Policy at any time. Updates will be published on this page.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us directly through the contact details listed on our website.

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We are committed to protecting your information and maintaining your trust.